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There are two Sections of our eBay and PayPal integration. Section 1 is how the payment status gets updated when your customer pays for an order. Section 2 is how our Application handles the Dispute process when a customer does not pay for a product within 7 days. Bother are listed below with screen shots and video's about each.

Section 1 - Payment Status Updates - Ebay and PayPal status updates are done automatically. Our application will update each step of the payment process so you won't have to do it manually. When your customer pays for an auction, our application updates the status immediately and notifies you that the order is ready to process. See each section below to get an overview of how this works: Video Demo Click here!
"eBay Unpaid" Status - If your eBay customer does NOT complete the checkout process the transaction comes into the application with a status of eBay Unpaid. This means that the order has not been paid for and it will remain in the order list until paid or until you create an unpaid item dispute with eBay from our Application.
"PayPal Ship" Status - Once the individual pays for the item through PayPal then the status changes to PayPal Ship meaning the item was paid for and it is now ready ship.
Exact Match - This means that you have merchant account and that the reply from them was Exact Match meaning you can ship the order. You would only see this type of status if you were using our shopping cart or you own.
Zip Match - This means that you have a merchant account and that only part of the customer information matched and there could be risk associated with shipping this order. You would only see this type of status if you were using our shopping cart or you own.
We Recommend PayPal - To avoid having to argue with Merchants we highly recommend PayPal. They basically do the work for you and their fees are in-line or better than any merchant provider.  A screenshot of the status updates is below:
"Phone Payments" - If a customer has completed the auction but prefers to pay by phone then they can submit payment via PayPal & you can import the payment by using the transaction Id. You can also send the customer a PayPal request from the Application using a preconfigured PayPal request email. If you have a merchant account you can also take payments via credit card instantly. 
 
Section 2 - Ebay Disputes are built in - When someone buys your eBay auction but never pays for it you can begin the eBay Dispute process to get your Final Value Fees refunded. We have a 3 Step process to create, monitor & complete the dispute process between you, the customer & eBay. This entire process is handled within our Business Application without having to go to eBay.  Video Demo Click here!
"eBay Unpaid" Status - If your eBay customer does NOT complete the checkout process the transaction comes into the application with a status of eBay Unpaid. This means that the order has not been paid for and it will remain in the order list until paid or until you create an unpaid item dispute with eBay from our Application. This can only happen after 7 days.
"Create Dispute" Status - Once the action is not paid for in 7 days status changes to Create Dispute meaning you can open the order and chose the dispute type to initiate with eBay right from our Application by opening the order and clicking the eBay Button.
"Active Dispute" Status - When a dispute is opened with eBay the order status changes to Active Dispute and will remain this status until 8 days has passed or until the customer replies to your dispute.
"Dispute Reply" Status - If the customer replies to your dispute or opens a dispute themselves then you can reply to it from our application by clicking the eBay button after opening the order. In most cases the customers that never pay never respond meaning you will not see this status often.
"Close Dispute" Status - If the customer does NOT respond to your dispute then the order status changes to Close Dispute meaning you can open the order, click the eBay button & end the dispute. Once you end the dispute then your final value fees should be refunded. The order status with change to eBay Cancel.
"eBay Cancel" Status - You can simply click the cancel button after opening the order & the order will be cancelled removing it from the main screen.
"Archived+Active Dispute" Status - This means that a customer has created a dispute with eBay after the order has been completed. Most companies would never see this status.
"Archived+Close Dispute" Status - This means that a customer has created a dispute with eBay after the order has been completed but it has now been resolved. Most companies would never see this status. See screenshot below:

In-Order for eBay or PayPal to work in our Application click here!