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RMA System for Protech1inc
- Our RMA system will cover every aspect of return products. If a
person returns a product you will create an RMA from the original order
by creating a sub-order for that part off the original order. The part
then goes to an RMA screen where return is handled.
The part can be put back into inventory, written off as bad, shipped
back to an vendor or processed back into inventory.
Our RMA system is fully integrated with our reporting so your profit and
loss statements will be correct at all times.
Video Demo Click here!
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Vendor/RA # - This is where
the vendor information is. Your RA number if you have one will also
sho9w up here
RMA Status -
This area gets updated with the status of the RMA so you can
glance to know what you need to do next. Keep in mind that the settings
are your settings and can be configured according to your needs.
Status Area - This area is where you
will finalize the products that you have to return. You can enter an RA
number an archive it off the screen, regroup a product, change the RA#,
Request an RA # via a vendor mailbox (each vendor has their own email
inbox), request tags and much more.
Emails for RMA -
This RMA system has a Email inbox for each vendor (if you have drop-ship
vendors). This will allow you to communicate directly with any vendor or
3rd party regarding a back charges or a dispute. You can even Fax
directly to Credit card companies if you were to have any back charges
that would need documentation support. We are also working this feature
for PayPal Dispute Console as well as the EBay
dispute console. |
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